KB Health Primary Care Clinic has a zero tolerance policy regarding any abuse or aggression towards our staff on the phone or in person. This is clearly stated in the provider and patient agreement.

Individuals violating our policy will be immediately denied service, and depending on the circumstances, it could result in termination of the provider and patient agreement.

Patients will be contacted by the clinic via email and can then continue to use email to communicate with the clinic. Please note that messages must not include any sensitive and/or confidential health information. Patients wanting to share sensitive and/or confidential health information should call the clinic using the number provided in the welcome email message.

We do not renew prescriptions without an appointment, be sure to make an appointment to see your family doctor at least 2 weeks before you run out.

For all in-clinic appointments, medical masks are optional and we ask you to sanitize your hands when entering the clinic.

We will do our very best to book you a timely appointment, either a phone/video consultation with one of our care providers, or if deemed necessary, an in-clinic appointment.

KB Health Primary Care Clinic strives to provide ample opportunities for appointment reminders via email and/or text message notifications. If you are not receiving your messages, login to CHR Connect chrconnect.telushealth.com or call 778-364-1315 to update how you wish to receive your appointment notices. Please ensure your contact information at the clinic is current and accurate.

We understand that you may need to cancel an appointment occasionally. In such circumstances, please contact us no later than 24 hours before your scheduled appointment. You may do so by logging into your patient portal at CHR Connect App or desktop chrconnect.telushealth.com, by calling the clinic at 778-364-1315 or by email at kbhealthclinic@protonmail.com.

Please note KB Health reception hours are Mon-Thurs 8:30am-4:30pm, if your appointment is outside these days/hours it is best to cancel through CHR Connect.

*No-show appointments may be subject to a $25 fee.

Due to an increase in missed appointments we are reminding our patients of the clinic no show policy. No-show fees are the patient’s responsibility and must be paid in full within 30 days. We know that unexpected situations sometimes arise. In the case of emergencies or extenuating circumstances, we may waive the no-show fee. Waivers are determined on a case-by-case basis at the discretion of the clinic manager.

As noted in the clinic and patient relationship agreement, if you routinely miss appointments, KB Health Primary Care Clinic may choose to terminate the KB Health Primary Care Clinic and Patient relationship.

If you have questions about our cancellation policy, please call Amy at 778-364-1315 or email kbhealthclinic@protonmail.com.

In order to update our immunization records, we will be asking about your COVID-19 vaccination status.

Our privacy policy outlines how we protect the personal information we collect about you. Personal information is any identifying information about you, including your physical and mental health. We value patient privacy and are committed to being accountable for how we treat your personal information. Everyone working for this office is required to adhere to the protections described in this policy.

The policy was developed in compliance with the British Columbia Personal Information Protection Act (PIPA). PIPA sets out rules for how organizations such as our office can collect, use, disclose, store and retain your personal information. If you have any questions regarding our privacy practices, please contact your provider or one of our staff.