Clinic Policies

Clinic and Patient Agreement

All patients of KB Health are expected to consent and adhere to the Clinic and Patient Relationship Agreement.

Zero Tolerance Policy

KB Health Primary Care Clinic has a zero tolerance policy regarding any abuse or aggression towards our staff on the phone or in person. This is clearly stated in the provider and patient agreement.

Individuals violating our policy will be immediately denied service, and depending on the circumstances, it could result in termination of the provider and patient agreement.


Patients will be contacted by the clinic via email and can then continue to use email to communicate with the clinic. Please note that messages must not include any sensitive and/or confidential health information. Patients wanting to share sensitive and/or confidential health information should call the clinic using the number provided in the welcome email message.

Prescription Renewal

We do not renew prescriptions without an appointment, be sure to make an appointment to see your family doctor at least 2 weeks before you run out.

Appointment Requirements and Reminders

For all in-clinic appointments, medical masks are optional and we ask you to sanitize your hands when entering the clinic.

We will do our very best to book you a timely appointment, either a phone/video consultation with one of our care providers, or if deemed necessary, an in-clinic appointment.

Immunization Records

In order to update our immunization records, we will be asking about your COVID-19 vaccination status.

Privacy Policy

Our privacy policy outlines how we protect the personal information we collect about you. Personal information is any identifying information about you, including your physical and mental health. We value patient privacy and are committed to being accountable for how we treat your personal information. Everyone working for this office is required to adhere to the protections described in this policy.

The policy was developed in compliance with the British Columbia Personal Information Protection Act (PIPA). PIPA sets out rules for how organizations such as our office can collect, use, disclose, store and retain your personal information. If you have any questions regarding our privacy practices, please contact your provider or one of our staff.