Clinic and Patient Agreement
All patients of KB Health Online are expected to consent and adhere to the Clinic and Patient Relationship Agreement.
Zero Tolerance Policy
KB Health Online Clinic has a zero tolerance policy regarding any abuse or aggression towards our staff on the phone or in person. This is clearly stated in the provider and patient agreement.
Individuals violating our policy will be immediately denied service, and depending on the circumstances, it could result in termination of the provider and patient agreement.
Patients will be contacted by the clinic via email and can then continue to use email to communicate with the clinic. Please note that messages must not include any sensitive and/or confidential health information. Patients wanting to share sensitive and/or confidential health information should call the clinic using the number provided in the welcome email message.
We do not renew prescriptions without an appointment, be sure to make an appointment to see your family doctor at least 2 weeks before you run out.
Appointment Requirements and Reminders
For all in-clinic appointments, medical masks are mandatory (which we supply if you do not have your own) and we ask you to sanitize your hands when entering the clinic.
We will do our very best to book you a timely appointment, either a phone/video consultation with one of our care providers, or if deemed necessary, an in-clinic appointment.
In order to update our immunization records, we will be asking about your COVID-19 vaccination status.
The policy was developed in compliance with the British Columbia Personal Information Protection Act (PIPA). PIPA sets out rules for how organizations such as our office can collect, use, disclose, store and retain your personal information. If you have any questions regarding our privacy practices, please contact your provider or one of our staff.