Patient Dashboard

For emergencies or urgent care needs, please visit your nearest emergency department or urgent primary care clinic. If needed, call 911 for emergency transportation. For questions about whether emergency care is required, please call 811.

TELUS CHR Connect (formerly KB Patient Portal)

Please create a Telus CHR account as soon as possible to ensure that you have a successful video appointment.

To use the Telus CHR Connect app:

  1. Download the ‘TELUS CHR Connect’ app from an app store or access the desktop version at chrconnect.telushealth.com.
  2. Sign up for an account.
  3. Complete the steps to finalize your registration.
  4. The application’s help documentation is rich with information that could address any questions you may have, including
    1. Setting up TELUS CHR Connect
    2. Attending virtual visits through TELUS CHR Connect
    3. Troubleshooting TELUS CHR Connect virtual visits
Click Here to Log In

Scheduling & Provider Hours

New! Changes to Appointment Scheduling: We have made some changes to how we schedule appointments to improve access and to help reduce wait times to see our Nurse Practitioner. Read more about the changes. 

Provider Hours

  • Nurse Practitioners: Monday, Wednesday, Thursday, Friday, Sunday
  • Registered Nurse: Monday to Friday
  • Registered Social Worker: Monday to Friday

Prescription Refills

If you require a prescription refill, please book your appointment well in advance of need.

Lab Bookings

IH Lab Booking

Through the Interior Health (IH) Outpatient Laboratory Online Booking System you can book an IH lab appointment.

You can also book by calling 1-877-740-7747.

Book an IH Lab

MyCareCompass

MyCareCompass is a digital health portal by LifeLabs that allows you to find and book a lab appointment and access secure lab results.

This can be used for all LifeLabs requisitions as well as Valley Medical Laboratories (Osoyoos).

Access MyCareCompass

View Results and Health Records

MyHealthPortal

Information available on MyHealthPortal includes Interior Health (IH) lab results, medical imaging reports (such as X-ray, CT and ultrasounds), certain IH appointments, certain transcribed clinical reports, your hospital visit history, and your contact information. You will not see information or appointments from your family doctor’s / nurse practitioner’s office or for lab tests done at private labs such as Valley Medical Laboratories and LifeLabs.

Access MyHealthPortal

Health Gateway

Health Gateway provides secure and convenient access to your health records. Information available includes lab results, medications, immunization history, COVID-19 PCR test results and COVID-19 proof of vaccination.

Access Health Gateway

MyCareCompass

MyCareCompass is a digital health portal by LifeLabs that allows you to access secure lab results. This can be used for all LifeLabs requisitions as well as Valley Medical Laboratories (Osoyoos).

Access MyCareCompass

Resources

Tech Tutorials

Attending your First Virtual Visit

This guide provides step-by-step instructions on how to join a virtual visit.  Topics include how to prepare for your visit and technical requirements.

Here are some additional resources to help ensure your best possible virtual visit experience:

Accessing Telus CHR Connect