Patient Dashboard
We are transitioning from the KB Health Patient Portal to the Telus CHR Connect app.
This change may affect your ability to attend virtual visits; please create your account as soon as possible to ensure that you have a successful video appointment.
TELUS CHR Connect (formerly KB Patient Portal)
Please create a Telus CHR account as soon as possible to ensure that you have a successful video appointment.
To use the Telus CHR Connect app:
- Download the ‘TELUS CHR Connect’ app from an app store or access the desktop version at chrconnect.telushealth.com.
- Sign up for an account.
- Complete the steps to finalize your registration.
- The application’s help documentation is rich with information that could address any questions you may have, including
Scheduling & Provider Hours
Provider Hours
- Nurse Practitioners: Monday, Wednesday, Thursday, Friday, Sunday
- Registered Nurse: Monday to Friday
- Registered Social Worker: Monday to Friday
Prescription Refills
If you require a prescription refill, please book your appointment well in advance of need.
Lab Bookings
IH Lab Booking
Through the Interior Health (IH) Outpatient Laboratory Online Booking System you can book an IH lab appointment.
You can also book by calling 1-877-740-7747.
MyCareCompass
MyCareCompass is a digital health portal by LifeLabs that allows you to find and book a lab appointment and access secure lab results.
This can be used for all LifeLabs requisitions as well as Valley Medical Laboratories (Osoyoos).
View Results and Health Records
MyHealthPortal
Information available on MyHealthPortal includes Interior Health (IH) lab results, medical imaging reports (such as X-ray, CT and ultrasounds), certain IH appointments, certain transcribed clinical reports, your hospital visit history, and your contact information. You will not see information or appointments from your family doctor’s / nurse practitioner’s office or for lab tests done at private labs such as Valley Medical Laboratories and LifeLabs.
Health Gateway
Health Gateway provides secure and convenient access to your health records. Information available includes lab results, medications, immunization history, COVID-19 PCR test results and COVID-19 proof of vaccination.
MyCareCompass
MyCareCompass is a digital health portal by LifeLabs that allows you to access secure lab results. This can be used for all LifeLabs requisitions as well as Valley Medical Laboratories (Osoyoos).
Resources
- BC Pharmacare Summary for Patients
- FETCH – A comprehensive and searchable list of community health programs and resources located in, or serving, communities in the Kootenay Boundary region.
- Pathways Community Resources – Community Services Directory for the Kootenay Boundary region.
- When to use the Emergency Department
Tech Tutorials
Attending your First Virtual Visit
This guide provides step-by-step instructions on how to join a virtual visit. Topics include how to prepare for your visit and technical requirements.
Here are some additional resources to help ensure your best possible virtual visit experience:
Accessing Telus CHR Connect
- TELUS Collaborative Health Record Connect
- Setting up TELUS CHR Connect
- Attending virtual visits through TELUS CHR Connect
- Troubleshooting TELUS CHR Connect virtual visits
- Completing tasks in your TELUS CHR Connect virtual visit
- Linking your CHR Connect account with your dependants
- TELUS CHR Connect Settings